Toyota retains UK customer service top spot

Car giant Toyota is celebrating after retaining its position as the highest ranked automotive manufacturer for customer service in the UK.

The firm – which manufactures the Corolla at Toyota Manufacturing UK’s Burnaston plant – retained the top spot in the latest UK Customer Satisfaction Index (UKCSI) – a twice-yearly independent report published by The Institute of Customer Service.

It is the third time consecutively that Toyota has secured the top UKCSI ranking among auto manufacturers.

The company achieved an overall score of 84.6 out of 100, an increase on its respective scores of 83.6 and 80.8 in July and January 2025.

Rob McKendrick, director of customer services for Toyota GB, said: “Our survey results are a real testament to the dedication of our centres across the country, which consistently work hard to do business the way our customers expect and to deliver excellence in both our products and our services.

“It’s especially rewarding to see such strong scores for trust and likelihood to recommend – the true measures of customer satisfaction and long‑term loyalty.”