Latest News | 2 April 2026
Charity’s campaign emphasises the big impact of small talk
Derby and District Samaritans have relaunched a campaign urging people to talk to one another – with the message that words can be lifesaving.
Recently, the charity held an event a Derby Midland Station, in partnership with Network Rail and British Transport Police and the wider rail industry, to relaunch its Small Talk Saves Lives campaign
New data reveals that 52% of Brits think small talk is a thing of the past despite more than half of people saying they would appreciate the kind words of a stranger if they were visibly upset.
The Small Talk Saves Lives campaign encourages people to start a simple conversation if they think someone doesn’t look ok on the railway network and other public settings.
The relaunch saw volunteers from the Derby branch hand out cards and leaflets giving tips on how to strike up that all important conversation.

Stephanie Taylor, director of Derby and District Samaritans, said: “We know not everyone finds it easy to make small talk, but a few simple words can make a huge difference to someone in distress.
“If you see someone who doesn’t seem to be okay, a comment about the weather or asking where to buy a coffee could interrupt their dark thoughts, make a connection and potentially save a life.”
Louise McNally, principal suicide and trespass prevention specialist, said: “Small Talk Saves Lives shines a light on the power of everyday conversation, and its ability to make a huge impact on a stranger.
“Millions of people pass through the rail network each day, and everyone single one of them could ask a simple question or say a friendly comment that could make all the difference.
“By encouraging colleagues and passengers to pause and start a conversation with someone that looks like they might need help, we’re encouraging people to make looking out for one another second nature and reminding them that small talk really can save lives.”
Superintendent Sam Painter, British Transport Police lead for protecting vulnerable people, said: “The Small Talk Saves Lives campaign reinforces the message that anyone can play a role in supporting vulnerable people, even though something as simple as a little small talk.
“We continue to work closely with Samaritans and Network Rail to ensure that those experiencing a mental health crisis receive timely and appropriate help.
“While a moment of small talk could help someone feel less alone, we also encourage anyone who sees a person they believe is in distress on the railway network to report it to us by texting 61016 or calling 999 in an emergency.”
For more information about the Small Talk Saves Lives campaign click here.