Air IT Service Desk Institute award

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Bondholder Air IT has been crowned as the Best Small Enterprise Managed Service Provider (MSP) at this year’s Service Desk Institute (SDI) Awards ceremony, with Paige Smith being runner-up as Service Desk Manager of the Year.

Organised by the SDI, the IT Service & Support Awards is an annual celebration of the achievements made by service desk teams and professionals from around the world.

The Best Small Enterprise MSP Award recognises the outstanding contribution and positive impact we have on our clients every day.

The judging process was tough, consisting of a comprehensive written entry, and two presentation days with the judges.

As a finalist in this category, Air IT was offered the opportunity to produce a short video to be showcased on awards night. This was the perfect opportunity to showcase the company mascot Tech Tom’s fresh look and introduce his new side-kick, i-Tina.

James Healey, Managing Director at Air IT said

"We’re honoured to be named as the Best Small Enterprise MSP at this year’s IT Service & Support Awards. As one of SDI’s most esteemed awards, this achievement is a true testament to the team’s hard work, dedication and the unrivalled service we deliver to our clients.

"Congratulations to Paige, a well-deserved finalist in the Service Desk Manager of the Year category. This is a fantastic accomplishment and one she should be truly proud of."