Bondholder trentbarton drivers in Derbyshire have been ranked the UK’s best in a national survey of almost 50,000 people which also found Derbyshire has the most satisfied bus customers in the UK.
The latest Transport Focus survey of bus users heralds trentbarton in Derbyshire as the joint top operator in the UK for customer satisfaction.
In Nottinghamshire, trentbarton’s drivers are hot on their colleagues’ heels – they are joint 4th in the country. And overall Nottinghamshire’s bus services, including trentbarton, are joint second for customer satisfaction.
trentbarton managing director Jeff Counsell said: “Our whole company is incredibly proud of these amazing ratings from the people who matter most – our customers.
“For the people of Derbyshire and Nottinghamshire to have the very best or one of the very best bus services in the UK – and for trentbarton’s drivers to be the leading lights in achieving that – is awesome.
“We all work incredibly hard to provide an outstanding service and to make the customer experience so good. It’s tremendously encouraging when our customers tell an independent body such as Transport Focus that we lead the way.”
trentbarton drivers in Derbyshire scored a table-topping 94 per cent approval from customers, with their colleagues in Nottinghamshire close behind at 92 per cent.
trentbarton’s Derbyshire services received a 96 per cent satisfaction rate. Overall, Derbyshire’s bus customers gave a pack-leading 95 per cent satisfaction score. In Nottinghamshire, the overall satisfaction score was 93 per cent.
David Sidebottom, director at Transport Focus, said: “Nearly half of passengers surveyed in England say the bus is the only real means of transport available to them, so it’s vital that their service is on time, reliable and offers good value for money.
“Bus companies like trentbarton show what can be done when bus operators and transport authorities use the Bus Passenger Survey results to identify improvements for their passengers.”