One of Derby’s newest estate agents achieved 99.78% of the asking price, on average, for properties it sold in 2017.
Andrew Sanderson, director at AKS Residential, said: “This is a huge feat. On average across the country estate agents normally achieve 96-97% of asking price, meaning our sellers are thousands better off.
"From the start we have always focused on service and building relationships with clients rather than short term gain which is why so many customers recommend us.”
Due to the company’s growth, AKS Residential has launched a 24-7 manned telephone service which supports its team when they are busy with other callers and out of normal business hours.
Operated by Bondholder Oberoi Business Hub, the call answering service ensures all enquires are dealt with in a swift manner.
Oberoi supports a number of businesses across numerous sectors, including estate agents.
Kavita Oberoi OBE, who launched the hub in 2012, said her team knows how to manage and handle calls.
She said: “Andrew knows too only well a business can never afford to miss a call.
“Speed of response is absolutely business critical – people don’t like not being able to talk to
someone on the phone or leaving answerphone messages.
“Furthermore, for urgent queries, we can transfer calls live to Andrew and his team. We run the
service as if we are completely part of the business and have access to live diary movements so can leave callers with a clear expectation on when the call will be returned.”
Kavita, one of Derby’s most prominent entrepreneurs, said she was pleased AKS Residential chose to partner with Oberoi Business Hub, in St Christopher’s Way, Pride Park.
She said: “Andrew wanted to use a locally based company rather than the large faceless
organisations during his growth phase.
“When a company is unable to justify the cost of an additional resource but need it to support
business growth, our service works out to be a cost effective alternative to the employment route.
“Our service is particularly invaluable to AKS outside of normal business hours, as that’s when
people have a little more time to focus on searching or thinking about selling their house.
“We are now looking at further opportunities to support Andrew’s business from the extensive
range of Oberoi Business Hub back office support services that we provide – one these being the use of our excellent meeting rooms at the Hub for his client meetings.”