Bondholder Rolls-Royce is set to increase its global footprint by opening its new Customer Service Centre (CSC) in Abu Dhabi, UAE, later this month.
The opening of the centre will complete a global customer service network which will be connected to the recently-opened Rolls-Royce Airline Aircraft Availability Centre at its headquarters in Derby.
Dominic Horwood, Rolls-Royce, Director, Customers and Services – Civil Aerospace, said: “This is the final piece in our global Customer Service Centre jigsaw. Our Abu Dhabi CSC will make us more responsive to customers, with teams given authority to make decisions locally, resulting in real improvements in service support.
"Our CSCs complement other important service improvements we are making in terms of data and continuing to develop a competitive, capable and flexible global CareNetwork of engine service facilities.”
The centre will set a new standard in service for its customers based across the Middle East and Africa.
The Middle East and Africa accounts for 12% per cent of Rolls-Royce civil large engines in service around the world and the regional in-service fleet is set to grow from 600 engines today to 1800 engines by 2027. Sixty people will be employed at the Abu Dhabi Customer Service Centre.