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Customer Plus

  • Universitty of Derby Enterprise Centre Bridge Street Derby, DE1 3LA United Kingdom (map)

Drawing on his work transforming customer experience across organisations, Richard Beevers will explore: The compelling business case for customer experience which most CEOs ignore; How to transform your customer experience; and, The enemy within - joining up marketing, HR and operations.

Bondholders will also hear from Mark Travers, Operations Director, University of Derby Student Living, on his experiences of improving the student experience at the University of Derby's student accommodation which led to winning the Best Customer Service Award from the National Student Housing Survey.

Earlier Event: July 5
Derby Business School
Later Event: July 15
Bondholder Birthday Party